Refund Policy

Dealsee  (“Dealsee Platform” or “we”) try to ensure that we only promote Deals that our Members will enjoy. We understand, however, that occasionally, this is not always the case. This Policy sets out the circumstances in which Dealsee can provide refunds to our Members (“Member” or “you”) in respect of a specific Deal.

DEALSEE WILL PROVIDE A REFUND WHERE:

  • We are required by law to do so; or
  • prior to the redemption of the offer and during the validity period (as provided in the fine print of the offer) the provider of the offer ceases trading or ceases to provide the deal outlined in the offer.

CIRCUMSTANCES THAT DO NOT QUALIFY FOR REFUNDS

For the avoidance of doubt, the following are circumstances that DO NOT qualify for refunds:

  • where you have failed to read the Specific Terms and Conditions of the offer (located under ‘The Fine Print’ section on our Website on the day of the offer), and the General Terms and Conditions; or
  • if you change your mind (except where such change of mind and request is within the required cancellation periods outlined in this policy);
  • if you purchase a “Buy Now Book Later” option and are unable to obtain your preferred dates after the required cancellation period outlined in this policy; or
  • if the merchant on behalf of whom we are advertising the offer does not honor the terms of the offer because you have failed to present a booking confirmation on redemption; or
  • if you cannot redeem the offer prior to the end of the redemption period due to travel commitments; or
  • if you cancel a scheduled booking such that the cancellation voids the package in accordance with the merchant’s cancellation policy
  • if the Deal experience did not meet your general expectations (for whatever reason);
  • if you have had a dispute with the business on behalf of whom we are advertising the offer; or
  • if the Business does not have availability to redeem your package because you have not attempted to make a booking within a reasonable period of time (as determined by Dealsee) from the expiry date.

SUBMITTING A REQUEST FOR A REFUND

A request for a refund must be submitted via the form located on the Contact Us page of the Dealsee Website. All Members requesting a refund will be required to provide full particulars as to why they are seeking a refund in accordance with this policy.

DEALSEE WILL VERIFY

Dealsee will verify the validity and veracity of some or all of the particulars of a request for refund by consulting with the relevant merchant responsible for fulfilling the offer. Dealsee may also ask you (by phone or email) to provide additional information in relation to the refund request.

DEALSEE MAY REFUSE REQUEST

In circumstances where we believe that a request for a refund does not fall within the scope of this Policy, is misleading, incorrect and/or deceptive or is otherwise invalid, Dealsee may, in its absolute discretion, refuse a refund request. Dealsee is under no obligation to provide you with reasons as to why your request has been refused. Please note, any fraudulent refund requests will be immediately referred to the relevant authorities.

REFUND TO CREDIT CARD

The refund will be credited to the Credit Card used to purchase the offer. Any refund provided by Dealsee is in no way an admission of liability by or on behalf of Dealsee or the admission of any other fact in connection with any act or omission which led to the request for a refund being submitted by the Member.

CHANGE TO POLICY

Dealsee may change this Policy at any time at our absolute discretion by posting the revised policy on this Website. It is your responsibility to review the terms of this Policy regularly. Your continued receipt of our daily emails will constitute acceptance and acknowledgment of the terms of this Policy.

CONTACT INFORMATION

Any feedback or questions regarding this Policy should be emailed to info@dealsee.me